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Skabrahamit
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Message 1 of 2
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Does anyone know why the internet disconnects when I disconnect my power supply?

HP Recommended
Omen Laptop 15
Microsoft Windows 10 (64-bit)

I had the Laptop since January Brand New. Ive noticed If Im plugged into power and disconnect the plug then the computer disconnects from the internet then I have to manually reconnect to the internet. Not sure what is causing this. 

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Skabrahamit Welcome to HP Community!

 

I understand that the wif disconnect while disconnecting the power adapter.

 

Do not worry. I will try to fix the issue.

 

Please provide the correct product number.

 

Here's a guided troubleshooter that will help fix this issue: Click here 
 

Try these steps: 

 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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