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‎02-01-2018 08:19 PM - last edited on ‎02-01-2018 08:23 PM by Retired

HP Recommended

Hi bro i need some help. I dont know what happened to my laptop. I always play nba2k18 and nba 2k17 when plugged in. but now when i play it lags even when it is plugged in. i dont know what happened.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-01-2018 10:02 PM

HP Recommended

OK thanks.

 

Your model is an OMEN 15-ax038tx.

You are probably experiencing low gaming fps due to two different reasons.

 

1.  The most important is the fact that your system has a GTX 965M graphics card. The laptop probably came with a 120 watt AC adapter/charger cord.

IF so, its the wrong charger. Its supposed to be 150 watts. As its aged a little, you are noticing the drops in FPS because the video card isnt getting enough power.

HP will replace the charger but you need to do it asap. Wait too long after warranty and it will be too late.

Check the power adapter and tell me what it is. It has to be changed if its only 120 watts.

 

2.  It might also be an Nvidia driver issue. If you have the latest driver from them or the latest from HP, you might have to uninstall it and install and older one. Version 388.13 has been known to work best at the moment.

The current driver has to be clean uninstalled first. Use Guru3D DDU to do it. Then install the older driver.

 

Yes you need to be plugged in to the power cord when gaming. Running a game on battery only, will drop performance and kill your battery sooner.

 

 

 

View solution in original post

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9 REPLIES 9

‎02-01-2018 08:46 PM

HP Recommended

Hello @kimnhetz

 

What is the full product number of you laptop?

Open the HP Support Assistant from the start menu to find it.

 

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‎02-01-2018 09:37 PM

HP Recommended
this is from the box of my laptop.
heres the product no. Y8H60PA#UUF
Was this reply helpful? Yes No

‎02-01-2018 10:02 PM

HP Recommended

OK thanks.

 

Your model is an OMEN 15-ax038tx.

You are probably experiencing low gaming fps due to two different reasons.

 

1.  The most important is the fact that your system has a GTX 965M graphics card. The laptop probably came with a 120 watt AC adapter/charger cord.

IF so, its the wrong charger. Its supposed to be 150 watts. As its aged a little, you are noticing the drops in FPS because the video card isnt getting enough power.

HP will replace the charger but you need to do it asap. Wait too long after warranty and it will be too late.

Check the power adapter and tell me what it is. It has to be changed if its only 120 watts.

 

2.  It might also be an Nvidia driver issue. If you have the latest driver from them or the latest from HP, you might have to uninstall it and install and older one. Version 388.13 has been known to work best at the moment.

The current driver has to be clean uninstalled first. Use Guru3D DDU to do it. Then install the older driver.

 

Yes you need to be plugged in to the power cord when gaming. Running a game on battery only, will drop performance and kill your battery sooner.

 

 

 

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‎02-01-2018 10:09 PM

HP Recommended
it is 150w ac adapter sir. i have not tried the driver update for nvidia. but its not an issue for me because its been a month that i have not updated it. But i cant still play. I dont know whats wrong with my laptop. I cant play anymore. I try to test with uefi diagnostic but everything is ok.
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‎02-01-2018 10:13 PM

HP Recommended

Please try the Nvidia driver roll back anyway to vers-388.18.  Its a problem with the driver not playing well with other updates most likely.

IF that does not work, you can rule it out.

 

 

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‎02-01-2018 10:22 PM

HP Recommended
ok i will try it later. what do you mean if that doesnt work i can rule it out?
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‎02-01-2018 10:31 PM

HP Recommended

It means exactly what it says. Rule it out = you will know thats not the thing thats causing the problem. :Wink:

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‎02-06-2018 04:38 AM

HP Recommended
Sir thank you It worked. I used the uninstaller driver that you said and reinstall the nvidia driver to 388.13 vers. and everything was fine right now thanks a lot!!!
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‎02-06-2018 05:51 AM

HP Recommended

Good to know. Glad its working now.

 

Cheers.

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