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ONtvChannels
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Does the HP OMEN 17-cb1002na have G-SYNC as it was advertised - not seeing it in the control panel

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HP OMEN 17-cb1002na
Microsoft Windows 10 (64-bit)

Hi 
My first post,,,
I purchased an HP OMEN 17-cb1002na 2 days ago for a live TV switcher we have built on the basis that the sales specs showed it had TBolt 3 (it has) and also G-SYNC - yet I cannot see it showing in the NVIDIA control panel - am I missing something somewhere or checking in the wrong place maybe?

Can someone please advise how to check out this option and confirm the laptop actually has this feature
TIA, John

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praveen196
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@ONtvChannels Welcome to HP Community!

 

 

Please refer to the below specification 

 

https://support.hp.com/us-en/product/omen-17-cb1000-laptop-pc-series/32827283/model/34926234/documen...

 

From its parts list, it only has non-Gsync parts, not Gsync parts

 

https://partsurfer.hp.com/Search.aspx?searchText=2S383EA

 

 

Keep us posted,

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ONtvChannels
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I am now totally at a loss and need some advice please...
I purchased this laptop specifically because reviews I read/watched and specs led me to believe that the NVIDIA 2070 fitted to this laptop supports G-SYNC as does the screen that HP fitted to work together with it...
This model (HP OMEN 17-cb1002na) is still available on Amazon UK, along with a similar 'new' spec model - the HP OMEN 17-cb1008na - looks like they've just updated the NVIDIA card to a 2070 'plus'
I spent 35 minutes talking to a guy in HP support and he assured me that this laptop has G-SYNC even though I am not seeing as an option in the NVIDIA control panel - following this conversation and the reply on this webboard AND much research I believe that I have the wrong panel fitted in my laptop and would like to return it to HP to have it changed...
I bought it initially because I need it to use with vMix live switching software that needs a G-SYNC panel to operate properly.
My question? How do I contact customer services to obtain an RMA to do this? 
Do they have an email contact I can use?
Thanks in advance of a reply...
Best wishes to all, John

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praveen196
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@ONtvChannels 

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

Please look for a private message requesting additional information.

 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

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