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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN Laptop - 15-en0001ax
Microsoft Windows 10 (64-bit)

I was doing my work on laptop while charger plugged in and 2 USB connected. Suddenly my device seems to dead, display and keyboard light goes off. But it is still charging. I tried to power on the laptop but there was no response just power button's light blinked once. Please help me to solve this issue.

3 REPLIES 3
HP Recommended

Hello @Roncrux 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

Follow the HP standard procedure:

(1https://www.youtube.com/watch?v=qpiGUojtr3E

(2) Please report your results

 

In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
HP Recommended

HP Omen 15 still does not power on. LED comes on, stays on for about five seconds then goes out but there is no sound from the fans or anything else. Just dead.

HP Recommended

Hello @MikeB22k and @Roncrux 

 

Sorry, but in your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges must be renewed
- The function of the fan(s) must be checked

Short circuit test 

- Bios (chip) desolder, reflash, Bios (chip) solder in

- Charger/battery test

- Components test

- General cleaning ...

 

--- HP warranty valid -> Contact HP Support

 

--- HP warranty expired:

If you can't do that, you should have it <serviced> by a professional notebook (chip level) repair store.

 

Good luck

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