Download pack sp138775

[Maximoy]

Hi,

I would like to download the SP138775.exe pack which upgrades the Bios to version F.13 to fix the TPM support bug.
Here is the official HP link :

https://support.hp.com/hk-en/document/c08205645?docNotFound=true 

but impossible to download it... 😢
Could someone help me?

Thank you

[Han1502]

I also having the same problem

[Dilip_18]

Hi@Maximoy, @Han1502

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Pavilion Gaming Notebook not able to update Bios.  

I have a few recommendations 

• Update your Notebook computer to latest BIOS from HP.COM using this link. https://support.hp.com/us-en/drivers
• Make sure the Windows and HP support assistant updates are up to date. 
• Try downloading it on to a USB and then run it on the PC to check if it works.
• You can do Reset PC Keep my files and check if it works fine. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Han1502]

i tried both update bios in support page and reset the laptop still have the same TPM dosen't found

[Dilip_18]

Hi@Han1502,

Thank you for responding, I appreciate your time and effort.

Clear the TPM from the BIOS configuration and it works.

Clear all keys from TPM

1. Press the Windows key + I.
2. Go to Privacy & security > Windows security > Open Windows Security.
3. Once the Windows Security dialog box opens, click on Device security.
4. Under Security processor, click on Security processor details.
5. Click on Security processor troubleshooting.
6. Click on clear TMP.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[Maximoy · Accepted solution]

Hello,

The link is now active.
BIOS update OK.
TPM OK.

Thank you all and have a nice day

[Dilip_18]

Hi@Maximoy,

Thank you for responding, I appreciate your time and effort.

Good to know that the issue is resolved.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!