During BBVLast of PASS2 , process should be under windows, but somehow running under WinPE now

[Himansu2]

Hp-15s hp cloud recovery

[ub6424]

Hello @Himansu2 

Please send pictures of your problem and explain exactly what you did until this problem occurred.

Please report your results

best regards

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[Himansu2]

I was using hp cloud recovery tool for restoring my laptop because of too much blue screen errors(particularly whea uncorrectable error) . While installing software i faced this error

 

 

[ub6424]

Hello @Himansu2 

Try again, use different usb flash drives => type usb 2.0 and usb 3.0

Use HP cloud recovery tool, again !

Follow the instructions below ...

I quote what user Paul_Tikkanen wrote, changed the text color so it is clearer for you: "

You can use the HP cloud recovery tool on another Windows PC running Windows 7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the notebook.

Here is an info link for how to use the utility.  You will also need a 32 GB USB flash drive to create the recovery media with.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You will need to supply the product number of the notebook to use the tool, so use this guide for how to find the product number of your notebook.

HP Notebook PCs - Finding your product name and number | HP® Customer Support

If you cannot find the product number, you can also use the Microsoft media creation tool to create a bootable W10 installation flash drive and clean install W10.  Make the 64-bit installation media.

Download Windows 10 (microsoft.com)

Boot from the installation media and when you get to the part of the installation that asks, 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space.

Click next and W10 will install.

Using the second method to install W10, will give you the most amount of net usable space after W10 has completed installing.

You will have to be diligent in making sure you do routine disk cleanups, and do not install a lot of programs.

"

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️