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    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Solved!

Each and every game i play on my hp pavellion 15 bc-514tx justrashes after few minutes of gameplay.

HP Recommended
Pavellion 15 bc-514tx
Microsoft Windows 10 (64-bit)

I have an hp pavellion 15 bc514tx  gaming laptop i7 9th gen and gtx1650. The issue with this laptop is that when ever i lauch any game it crashes after few minutes of gameplay  and gives error "DXG device removed error". I have updated my drivers .updated directx  ,restored laptop ,still the issue exist. Is it a softwere issue or hardware. Plz reply me i am frustrating by this issue.

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HP Support Agent
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@NYD98
Thank you for posting on the HP Support Community.

 

Repeat issues with DXGI device removed errors can indicate that your graphics code is creating invalid conditions during a drawing routine.( Microsoft )

  • Have you tried running the game in Admin mode?
  • Have you tried games in windows complatibilty mode? If no, 

Here's how to manually change Windows 10 Compatibility Mode settings:

  1. Right click (or press and hold) on the game icon.
  2. Select Properties from the drop-down menu.
  3. In the Properties menu, select the Compatibility tab (Note: ). ...
  4. In the Compatibility tab, look for the Compatibility mode box.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Thanks for the reply.  I have already tried this things .I have also used the troubleshooter but nothing seems to fix this error.One thing I noticed that when i play any OpenGL based game it runs fine.This issue is only happening  with directx  based games.

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HP Support Agent
HP Support Agent
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@NYD98
Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. As you've mntioned this is a compatiablity issue with directx based games.

And, I am glad to know that you managed to understand the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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