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Honor Student
Posts: 4
Member Since: ‎03-06-2017
Message 1 of 8 (236 Views)

Ecran bleu DRIVER_POWER_STATE_FAILURE quand je débranche l'ordi

Product Name: HP 17-W203NF
Operating System: Microsoft Windows 10 (64-bit)

Bonjour,

Chaque fois que je débranche le cordon d'alimentation, après 5 minutes où l'ordi ralentit légèrement, un écran bleu apparait avec ce messgae d'erreur : DRIVER_POWER_STATE_FAILURE
J'ai essayé plusieurs choses trouvées sur les forums, comme regarder dans les options d'alimentation si il était question de veille prolongée (Non.) et désinstaller le driver de la batterie (au redémarrage, le driver est installé tout seul et ça n'a aucun effet.).

Pouvez-vous m'aider ? Merci !

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Moderator
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Member Since: ‎09-30-2014
Message 2 of 8 (230 Views)

Re: Ecran bleu DRIVER_POWER_STATE_FAILURE quand je débranche l'ordi

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

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Honor Student
Posts: 4
Member Since: ‎03-06-2017
Message 3 of 8 (226 Views)

Re: Ecran bleu DRIVER_POWER_STATE_FAILURE quand je débranche l'ordi

Sorry, I precised I'd like French as my language but it somehow ignored it.

 

So here it is in english :

Every time I unplug my computer, after about 5 minutes, a BSOD appears with the DRIVER_POWER_STATE_FAILURE message.

I tried some thing I saw on forums, such as deleting sleep mode from the alimentation options or uninstalling my battery driver, but it had no effect.

Can you help me ? Thanks

HP Support Agent
Posts: 3,595
Member Since: ‎10-12-2016
Message 4 of 8 (208 Views)

Re: Ecran bleu DRIVER_POWER_STATE_FAILURE quand je débranche l'ordi

Greetings @El_Douche

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are getting an error "DRIVER_POWER_STATE_FAILURE" when you disconnect the adapter from your computer. Don't worry, I will be glad to help. 

Kudos to you for uninstalling the battery driver and trying to troubleshoot the issue on your own?

Have you run a system test on your computer to make sure all the components are working correctly? 

 

Recommend you to shutdown the computer. 

Turn the computer ON and keep tapping F2 or ESC on startup repeatedly.

This would boot the computer to a Startup menu and you can navigate to system diagnostics. 

Please run an Extensive test on the computer to make sure all the components are working fine. 

Please refer to this HP Article for assistance. 

If all the test pass, please restart the computer to the desktop. 

Make sure all the drivers are updated using HP Support Assistant. Please refer to this HP Article for assistance. 

Also, refer to this Microsoft forums post. Where they have recommended enabling Driver Verifier to resolve the issue.

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 4
Member Since: ‎03-06-2017
Message 5 of 8 (192 Views)

Re: Ecran bleu DRIVER_POWER_STATE_FAILURE quand je débranche l'ordi

Hello,

I passed the Extensive test and I got this result :

Battery test : PRIMARY - Calibration required (20)

 

 

HP Support Agent
Posts: 3,595
Member Since: ‎10-12-2016
Message 6 of 8 (179 Views)

Re: Ecran bleu DRIVER_POWER_STATE_FAILURE quand je débranche l'ordi

Thanks for the reply and performing a test on the computer. 

 

Have you updated all the drivers as suggested?

Also, please refer to this Microsoft post for assistance in enabling Driver Verifier. 

Please refer to step number 7 under "Troubleshooting the notebook battery" in this HP Article for assistance in performing battery calibration. 

 

Keep me posted. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 4
Member Since: ‎03-06-2017
Message 7 of 8 (169 Views)

Re: Ecran bleu DRIVER_POWER_STATE_FAILURE quand je débranche l'ordi

Well, I ran Driver Verifier. The result was that after asking me to reboot, the PC was crashing with a blue screen at every reboot.

I had to reinstall Windows 10 and all my programs.

So now, I'm going to stop and just deal with the fact that I can't move my PC without turning it off. It has a SSD so I guess it's not that bad.

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HP Support Agent
Posts: 3,595
Member Since: ‎10-12-2016
Message 8 of 8 (151 Views)

Re: Ecran bleu DRIVER_POWER_STATE_FAILURE quand je débranche l'ordi

Thanks for the reply. Please do post on our forums for any technical assistance. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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