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‎08-29-2019 12:43 AM

HP Recommended
Product: omen
Operating System: Microsoft Windows 10 (64-bit)

Hello,  i have a problem with my battery (short life) and when i run test write me this error code PK4330-9139PH-MFPW2J-C09403

3 REPLIES 3

‎08-29-2019 02:52 AM

HP Recommended

Hi

Failure ID Tag Test Date Failure Code Device Includes Error Message

PK4330-9139PH-MFPW2J-C094038/29/19601PowerAC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power SupplyBattery 1

 

OMEN by HP - 17-an011nc  it's under warranty?

 

So..... Phone

Call is currently unavailable. Please come back during the hours listed below

Hours of operation

Monday through Friday 8:00 a.m. to Midnight EST / Saturday through Sunday 9:00 a.m. to 9:00 p.m. EST (Excluding public holidays)

 

 

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‎08-29-2019 08:26 AM

HP Recommended

@Petercombat 

Ill ask if there is someone who can contact you for further assistance with your issue.

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‎08-29-2019 09:15 AM

HP Recommended

@Petercombat

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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