Error

[Andrei989898989]

Error 0xc0000142 when I try to open the game. What can I do?

[Sneha_01]

Hi @Andrei989898989,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

You might see Error 0xC0000142 when you start an Office application. To help you resolve this, try the solutions below. We’ve listed the most common solutions first so try the steps in the order they're listed.

Solution 1 - Update Office

• Make sure Office is updated to Version 2102 (Build 13801.20808) or later. If you're not setup for automatic updates do the following:
• Note: If your IT admin manages Office updates, you may not be able to do the steps below. Contact your admin for help with this error. If you're the admin and need help managing updates in your organization, see Choose how to manage updates.
• In the search box on the taskbar type type Task Scheduler.
• Expand the Task Scheduler Library and select Microsoft > Office.
• In the the middle window find Office Automatic Updates 2.0. Right-click it and select Run.
• If updating Office this way doesn't work, try the other options below.

Solution 2 - Repair Office from the Control Panel

• Right-click the Start button and select Apps and Features on the pop-up menu.
• Select the Microsoft Office product you want to repair and select Modify. If you don't see any options, select the three dots on the right side.
• Depending on if your copy of Office is Click-to-run or MSI-based install, you'll see the following options to proceed with the repair. Follow the steps for your installation type.
• Click-to-run
• In the window How would you like to repair your Office Programs, select Online Repair > Repair to make sure everything gets fixed. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)
• MSI-based
• In Change your installation, select Repair and then click Continue.
• Follow the instructions on the screen to complete the repair.

Solution 3 - Run Windows update

• Check that you're running the latest version of Windows. 
• In Windows 11, you decide when and how to get the latest updates to keep your device running smoothly and securely. To manage your options and see available updates, select Check for Windows updates. Or select Start  > Settings  > Windows Update .

Solution 4 - Ensure the Office Software Protection Platform is running

• In Windows 10, type Services in the search bar and open the app.
• In the list of Services, look for a service called Office Software Protection Platform, right-click and select Properties.
• Confirm that the Startup type is set to Automatic and Service status is set to Running.
• If the Service status says Stopped, select Start to start the service.

Solution 5 - Uninstall and reinstall Office

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Sneha_01]

Hi @Andrei989898989,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

You might see Error 0xC0000142 when you start an Office application. To help you resolve this, try the solutions below. We’ve listed the most common solutions first so try the steps in the order they're listed.

Solution 1 - Update Office

• Make sure Office is updated to Version 2102 (Build 13801.20808) or later. If you're not setup for automatic updates do the following:
• Note: If your IT admin manages Office updates, you may not be able to do the steps below. Contact your admin for help with this error. If you're the admin and need help managing updates in your organization, see Choose how to manage updates.
• In the search box on the taskbar type type Task Scheduler.
• Expand the Task Scheduler Library and select Microsoft > Office.
• In the the middle window find Office Automatic Updates 2.0. Right-click it and select Run.
• If updating Office this way doesn't work, try the other options below.

Solution 2 - Repair Office from the Control Panel

• Right-click the Start button and select Apps and Features on the pop-up menu.
• Select the Microsoft Office product you want to repair and select Modify. If you don't see any options, select the three dots on the right side.
• Depending on if your copy of Office is a Click-to-run or MSI-based install, you'll see the following options to proceed with the repair. Follow the steps for your installation type.
• Click-to-run
• In the window How would you like to repair your Office Programs, select Online Repair > Repair to make sure everything gets fixed. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)
• MSI-based
• In Change your installation, select Repair and then click Continue.
• Follow the instructions on the screen to complete the repair.

Solution 3 - Run Windows update

• Check that you're running the latest version of Windows. 
• In Windows 11, you decide when and how to get the latest updates to keep your device running smoothly and securely. To manage your options and see available updates, select Start  > Settings  > Windows Update.

Solution 4 - Ensure the Office Software Protection Platform is running

• In Windows 10, type Services in the search bar and open the app.
• In the list of Services, look for a service called Office Software Protection Platform, right-click and select Properties.
• Confirm that the Startup type is set to Automatic and Service status is set to Running.
• If the Service status says Stopped, select Start to start the service.

Solution 5 - Uninstall and reinstall Office

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Sneha_01]

.