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‎04-13-2020 12:40 PM - edited ‎04-13-2020 12:41 PM

HP Recommended
Product: Omen 17-an024TX
Operating System: Microsoft Windows 10 (64-bit)

My AC adapter broke and I ordered a replacement. It said it was in backorder and the estimated shipping date keeps moving. Currently it's 04/14/2020. I need my laptop working soon because of college. How do I contact someone to ask about my order?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2020 02:14 AM

HP Recommended

Hi @Rafay694

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎04-13-2020 04:03 PM

HP Recommended

@Rafay694 

 

During this terrible time I think all vendors including HP must try very hard to get things going. But only God knows. All I can say: Please wait or try

 

       http://welcome.hp.com/country/w1/en/contact_us.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-14-2020 02:14 AM

HP Recommended

Hi @Rafay694

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎04-14-2020 05:32 AM

HP Recommended

Hi,

I just got the email that it's been shipped. Thanks for the help!

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