• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-05-2022 01:03 PM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0013dx
Operating System: Microsoft Windows 11

I have tried the recommended troubleshooting steps to solve this documented issue yet nothing has worked. I also tried changing power plan settings towards performance and nothing has changed. Updates to anything on my laptop don't seem to have an impact. Reduced performance mode makes my laptop nearly unusable and only allows for the most  basic and least intensive programs to be run at any decent framerate. My only suspect is my charger in that the laptop claims that it is a low power source and requests that I plug in the original adapter (which is long gone due to wear and tear). Then confusing part is that my device chargers perfectly fine with the charger I am currently using. it is 19.5 volts at 4.62 amps.

Category:
1 REPLY 1

‎09-05-2022 07:43 PM

HP Recommended

Hello  @William_Wolfsen 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Please report your results

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.