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09-05-2022 01:03 PM
I have tried the recommended troubleshooting steps to solve this documented issue yet nothing has worked. I also tried changing power plan settings towards performance and nothing has changed. Updates to anything on my laptop don't seem to have an impact. Reduced performance mode makes my laptop nearly unusable and only allows for the most basic and least intensive programs to be run at any decent framerate. My only suspect is my charger in that the laptop claims that it is a low power source and requests that I plug in the original adapter (which is long gone due to wear and tear). Then confusing part is that my device chargers perfectly fine with the charger I am currently using. it is 19.5 volts at 4.62 amps.
09-05-2022 07:43 PM
Sorry to hear that you are having problems ... I would like to help you.
I want the check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> copy/paste to following key/value pairs:
System SKU ( equals HP product number (p/n) )
(2) Please report your results
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