Extreme Delay in motherboard replacement

[rushiKadepurkar]

My hp victus 15-fa1132tx motherboard is dead. I tried fixing is locally but it didn't work. I also was not able to locate any motherboard at third party repair shops. Finally after searching for a month I gave my laptop to hp service center in pune. I also paid around 12000rs in advance which was more than half of total quotation. I gave my laptop to them on 23rd July. Now it's been more than 1 and half a month I have not received my laptop. They are saying that ordered board is on backorder. I contacted hp support but they are not helping me except me useless repair status again and again which I can get by just contacting service center. 2-3 weeks passed since I contacted their customer support. With recent talks with them I came to  know that they are not seriously taking my case. How a such a large company don't have part of their highly popular laptop model anywhere in world. It was my mistake to purchase laptop from hp. Now I feel I am in serious trouble as I have given my laptop to them which is still not repaired and also given 12000rs. I had made post regarding it previously but somehow hp is not allowing me to see that. Please if someone can help me please tell me what should I do. 

[Kuroi_Kenshi]

Hi @rushiKadepurkar,

Welcome to the HP Support Community!

Thanks for reaching out!

Thank you for sharing the details with us. We truly regret the inconvenience caused due to the delay in your motherboard replacement. To look into this further and escalate your concern, may I request you to please share your case ID in a private message? This will help us check the exact status and assist you better.

Looking forward to your response.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Take care and have an amazing day ahead! 🚀

Best regards,

[rushiKadepurkar]

Thank you for your reply. Finally, after multiple emails with hp they escalated the case and delivered part to the service center.  Laptop is fixed now.

[rushiKadepurkar]

Finally I got my laptop back after nearly 2 months. I actually got cpu upgrade. My original configuration was i5 12450h but they have installed motherboard with i7 12650h. I think they used another available compatible board with i7 and same gpu as they were not getting exact board for my model.