06-21-2019 04:53 PM - edited 06-21-2019 06:31 PM
I purchased an OMEN 17t-an100 CTO in early MAY, and received it on the 20th of May. After discovering quite a slew of issues, I contacted support several times, and then it was sent back for repairs. That took approximately a week. Now it's the 21st of June. The repairs that were request have all be done as stated so this I believe this isn't an error of repair nor an error of hardware, just to clarify and the repairs were done properly and well.
06-24-2019 03:47 PM
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06-29-2019 07:29 PM - edited 06-29-2019 07:44 PM
Is there anyone in the community here that can shed some light on this at all? The system is now exhibiting symptoms of degradation. The machine simply crashes, not triggering a BSoD, but simply just hanging for about 15 seconds, then shutting off before attempting to turn on again, then before bootup the Optane decides to rebuild the file database (some nonsense with Intel Optane) before booting up (very very slowly) again. This occurs both under load, and not under load at very random intervals.
06-30-2019 05:15 AM
Restart your computer and go to SETTINGS. Find the FAN option and set it to DYNAMIC. The hotter your computer and the more active your CPU is, the higher the fan speed will be. If the CPU is static and the computer is cool, the fan will be silent.
06-30-2019 10:26 AM
Unfortunately there isn't a "FAN" option in "Settings"... The is a fan option under the BIOS Settings, however that is to only force the fan to be on all the time, or allow it to turn off and on (which I found to be very useless and annoying seeing the temperatures go up to near 100°C before the fans can even spin up fast enough to take care of the issue.)
To clarify further, where is this setting you refer to? I check the Omen Command Centre and there isn't any settings, except for the network and the macros...
07-01-2019 08:31 PM
That setting is not useless. The on/off setting is what you have to select. This is the Dynamic Fan setting I was talking about. I am using it as my computer is very active and my computer is cool now and not hot. Yes, that little fan is VERY powerful as it's sitting right over the BIOS. So if the temperature is very high you will HEAR the fan, but if the temperature is cooler, then the fan will be softer or even off if the temperature is within the normal range.
Try it for one day. If your computer doesn't cool down, put the fan on always on - just beware of the noise level of the fan when it is always on!
07-01-2019 12:11 AM - edited 07-01-2019 12:20 AM
It doesn't help. If its set to AUTO the machine overheats and then the fan lags trying to spin up to speed thus causing the CPU to exceed 99°C until the fan turns on at maximum speed. With Continuously On, it also doesn't help thermal situation when it begins to overheat either, however during idling (absolutely no load) it stays a cool 31°C.
The FAN(s) maximum speed is ≈4200rpm... once it reaches that speed it cannot go any faster as it isn't capable. at maximum speed the FAN(s) sound as if the computer is about to either explode or burst into flames .... in my case my laptop reaches 99°C and then the FAN(s) speed up to the max, and it is still unable to cool down past 97°C under load even with fans at maximum capacity.
--UPDATE AS OF 7/2/2019--
The overheating has become slightly worse, the HDD is also showing signs of wear with an odd Head Clunk sound that I have only heard twice in the span of 3 days, but SMART data reads all clear. System hangs and crashes with undervolting, and occasionally without.