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Message 1 of 2
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FPS drops when not connected to AC power

HP Recommended
HP Pavilion 15-cs2720nd
Microsoft Windows 10 (64-bit)

When i am playing a game, I always have a steady fps and never have any problems with frame drops. However, This is the case when my laptop is connected to an AC power,

When I plug it out of the AC power, I get sudden frame drops (2 seconds up to 15 seconds).


I have changed the settings so everything is on maximum prestation and not on maximum lifespan, but it  keeps on happening...  


HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP Support Community!


I reviewed your post and I understand that the FPS drop when connected to the battery.


Don’t worry, I assure you I will try my best to get this sorted.


I checked the specifications of your computer and see that the laptop that you have is not a gaming laptop. However, I would like to inform you that when you are playing games it uses maximum resources and requires maximum power and when you are playing games the battery may not be able to supply the required power which results in frame drops. It is recommended to connect the charger when playing games are using resource hungry applications or software.


Having said that, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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