FPS is too low (not able to fix it)

[Rohith123]

I bought a gaming laptop. I did all the methods to increase my fps during games but still the fps is too low. It is lower that normal laptop. What should i do? These are my specification of my laptop

General specifications

Operating system

Windows 10 Home 64-bit

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Microprocessor

Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz

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System memory

16 GB

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Memory slot 1

16GB Samsung 2667MHz

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System board

8574 21.13

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System BIOS

F.14

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Video

Graphic device 1

NVIDIA GeForce RTX 2060

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Current resolution

1920 x 1080

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Refresh rate

143 Hz

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Version

26.21.14.4145 (11-26-2019)

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Aero status

Enabled

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Audio

Device 1

NVIDIA High Definition Audio

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Status

Enabled

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Driver

nvhda64v.sys

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Version

1.3.38.21

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Device 2

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

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Status

Enabled

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Driver

nvvad64v.sys

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Version

4.11.1.0

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Device 3

Realtek High Definition Audio

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Status

Enabled

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Driver

RTKVHD64.sys

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Version

6.0.8717.1

[Echo_Lake]

@Rohith123

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel. 

  

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate. 

  

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does. 

  

If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware. 

  

For more assistance, please check a similar HP Forums post (Resolved): Click here (Though the header is different the steps will help get you a fix). 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Rohith123]

i will try your solution. Also give me the contact information(email & contact number) of saudi arabia Hp because i am not able to find it in the website.

[Echo_Lake]

@Rohith123
Thank you for posting back. 

Click here: https://www8.hp.com/sa/ar/contact-hp/contact.html to Contact HP ( Saudi Arabia-Arabic )

Please feel free to contact us here anytime you need any further assistance. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.