Create an account on the HP Community to personalize your profile and ask a question
07-23-2022 02:47 PM
You will need to install a new hard drive and reinstall the operating system.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
Your notebook came with a 2.5" mechanical hard drive but you may want to replace it with a much better performing M.2 NVMe SSD which according to chapter 1 of the service manual, is supported.
At the very least, I recommend you replace the mechanical hard drive with a 2.5" SATA SSD.
After you replace the drive, you can use the HP cloud recovery tool on another PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the notebook.
Here is an info link for how to use the utility. You will need a 32 GB USB flash drive to create the recovery media with.
Didn't find what you were looking for? Ask the community