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‎07-23-2022 02:32 PM

HP Recommended

My laptop was giving me a failure to boot up warning. When I went to do a hard drive extensive test I got this failure warning. Wondering how to fix it 

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1 REPLY 1

‎07-23-2022 02:47 PM

HP Recommended

Hi:

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

OMEN by HP Laptop PC Maintenance and Service GuideIMPORTANT! This document is intended for HP author...

 

Your notebook came with a 2.5" mechanical hard drive but you may want to replace it with a much better performing M.2 NVMe SSD which according to chapter 1 of the service manual, is supported.

 

At the very least, I recommend you replace the mechanical hard drive with a 2.5" SATA SSD.

 

After you replace the drive, you can use the HP cloud recovery tool on another PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

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