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Fairly new HP Gaming Laptop 16 is forcing the volume down until muted

HP Recommended
HP Pavilion Gaming Laptop 16-a0xxx
Microsoft Windows 10 (64-bit)

About a week ago I noticed that my laptop was muted, so I attempted to turn the volume up with the keys and it fights me, going up to 2 or 4 and forcing itself back down as I'm still pressing the volume up key. I've only had this laptop for a little over 2 months and I haven't had any accidents with it whatsoever. It's not dusty but I still cleaned it out with air to see if that would help, but it didn't. I've tried to go into the sound settings and turn the volume up from there, but it still goes back down as if the keys are being pressed. I haven't installed any audio programs, or anything else really, other than video games from Steam and Origin.  I don't know what else to do. The volume popup stays on the screen with an x (muted) so it's forcing itself down even if I'm not using it. Sometimes it goes away, but not for very long, and I'm not doing anything different in particular when I notice it ease up. 

Edit: my drivers are up to date

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Message 2 of 2
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HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


I suggest you download and run the HP Support Assistant from this Link:


HPSA will automatically search for all the latest drivers for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.


Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available


Keep me posted how it goes


Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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