Fan Speed Issue

[Yazanabz]

Hello, Im looking for help with the HP Omen Control. I no longer can change the Fan speed with the FN + F combo, what should I do ?

[The_Fossette]

@Yazanabz,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are unable to change the fan speed on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100295.exe

If you continue facing the issue, then install HP system event utility from the below link.

https://ftp.hp.com/pub/softpaq/sp73001-73500/sp73248.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Yazanabz]

@The_Fossette

Hi, Im really sorry for the late reply and thank you for your help. But, unfortunately nothing worked out. When this shortcut used to work FN+N HP Omen Control was changing fan speed from normal to maximum or the backward, when you prees this combo you can see Omen Control change selection of fan speed. Now it does nothing, I also never have been able to change profiles with shortcuts, the FN+R and FN+T also don't work. This is frustrating please help

[KrazyToad]

@Yazanabz

Have you tried reinstalling the HP Omen Control?

Please try logging into a New User Account and check if the HP Omen Control works in the new Account

Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

[Yazanabz]

KrazyToad, 

Yeah I've tried uninstalling it a thousand times, I just tried logging with other users. That didn't work too.

[The_Fossette]

@Yazanabz

I recommend you uninstall the Omen command center from the computer and then download and install it from the Microsoft store and check whether the issue is resolved.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Yazanabz]

@The_Fossette

That did not work too... This is killing. I need a fix as soon as now.. Please 

[KrazyToad]

@Yazanabz

Since the issue persists I suggest you perform a Reset and let me know if that works

Please refer to this Link: https://support.hp.com/us-en/document/c04742289

[Yazanabz]

KrazyToad,

I have done a reset a million times. Nothing is working and now Im facing a battery issue, it says Battery is not present, I bought an original battery from HP and replaced it. It still says not present.

[The_Fossette]

@Yazanabz,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!