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Yazanabz
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Message 1 of 10
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Fan Speed Issue

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Omen 15 5002nx
Microsoft Windows 10 (64-bit)

Hello, Im looking for help with the HP Omen Control. I no longer can change the Fan speed with the FN + F combo, what should I do ?

9 REPLIES 9
The_Fossette
HP Support Agent
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Message 2 of 10
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@Yazanabz,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to change the fan speed on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100295.exe

 

If you continue facing the issue, then install HP system event utility from the below link.

 

https://ftp.hp.com/pub/softpaq/sp73001-73500/sp73248.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Yazanabz
Author
Level 1
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Message 3 of 10
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@The_Fossette

 

Hi, Im really sorry for the late reply and thank you for your help. But, unfortunately nothing worked out. When this shortcut used to work FN+N HP Omen Control was changing fan speed from normal to maximum or the backward, when you prees this combo you can see Omen Control change selection of fan speed. Now it does nothing, I also never have been able to change profiles with shortcuts, the FN+R and FN+T also don't work. This is frustrating please help

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KrazyToad
HP Support Agent
HP Support Agent
20,190 20,172 1,231 1,253
Message 4 of 10
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@Yazanabz

 

Have you tried reinstalling the HP Omen Control?

 

Please try logging into a New User Account and check if the HP Omen Control works in the new Account

 

Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

KrazyToad
I Am An HP Employee

Yazanabz
Author
Level 1
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Message 5 of 10
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KrazyToad, 

 

Yeah I've tried uninstalling it a thousand times, I just tried logging with other users. That didn't work too.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 6 of 10
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@Yazanabz

 

 

I recommend you uninstall the Omen command center from the computer and then download and install it from the Microsoft store and check whether the issue is resolved.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Yazanabz
Author
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Message 7 of 10
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@The_Fossette

 

That did not work too... This is killing. I need a fix as soon as now.. Please 

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KrazyToad
HP Support Agent
HP Support Agent
20,190 20,172 1,231 1,253
Message 8 of 10
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@Yazanabz

 

Since the issue persists I suggest you perform a Reset and let me know if that works

 

Please refer to this Link: https://support.hp.com/us-en/document/c04742289

KrazyToad
I Am An HP Employee

Yazanabz
Author
Level 1
5 4 0 0
Message 9 of 10
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KrazyToad,

 

I have done a reset a million times. Nothing is working and now Im facing a battery issue, it says Battery is not present, I bought an original battery from HP and replaced it. It still says not present.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 10 of 10
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@Yazanabz,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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