I bought an HP Omen 15 2020, Ryzen 4800H, model: 15-en0003ns, the problem is that the laptop's fan never turns off, even when the CPU temperature is below 50°C.
In the BIOS, I have disabled the "Fan always ON" option
In Omen Command Center, within the "Performance Control" I have configured the option "Comfort" with the fan speed in "Auto".
The CPU temperature is 38°C at the time of this message and the fans will not shut down.
The BIOS has been updated from "HP Support Assistant": Bios F.06 version.
I bought this computer because my brother has an Omen from 2 years ago and when he disables the "Fan always ON" BIOS function the fan turns off completely which is very comfortable to work with and I like being able to work in absolute silence.
This Ryzen 4800H has a stand up to 105°C, it is unnecessary to turn the fans on if the CPU is below 70°C.
I hope we can find a solution to turn the fan off completely. Is a solution foreseeable or should I return it on Amazon?
After turning off the laptop completely for 1 hour and waiting for it to cool down, I turned it back on and the fans stayed off for 5 minutes. After having used the laptop during those 5 minutes with a CPU temperature of 40-45 ºC the fans have turned on.
Seems the trigger that starts the fans is not the CPU temperature but the motherboard or the inside of the laptop case.
Unfortunately, it is not feasible to use this equipment with the fans on. The trigger should be set at 60ºC, at this temperature the components are far from suffering any damage.
I hope that HP can remove a patch that increases the threshold in 10 ºC (at least) otherwise this laptop cannot be used to work and we will have to return it.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".