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HP Recommended
OMEN by HP 17-cb0070nr
Microsoft Windows 10 (64-bit)

Hello, I bought this laptop in May of 2020, wanting to have a fast laptop for a change. 

I noticed the fan came on often. Like a fool I ignored the issue and didn't send it back. Went overseas for more than a year. Now that I'm back, the fan not just comes on constantly, often fan has to come on before the laptop responds! 

I'm browsing in Chrome. I click on something. Nothing happens until the fan comes on, runs for 2 or 3 seconds and then I see a response to my clicking a link!  When I restart Windows, the problem goes away for a while and then it starts again. Have to wait for the fan come on, a couple of seconds past, and hurray, I see response to my click!   The fan is loud too. 

It's infuriating to say the least. 

Please can you give me any idea what it is doing this?

17 REPLIES 17
HP Recommended

@alexT454

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
For more information on the fan: HP Notebook PCs - Fan Is Noisy and Spins Constantly
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

Hello, thanks for response. 

Per your instructions, I have

  • updated Windows. Feature update to Windows 10, version 21H1 was installed last night.
  • HP Support assistant was already installed. An update for Bluetooth was just installed. 
  • Regarding BIOS update, HP Support Assistant does not show any pending updates for BIOS. Is there something else I need to do regarding BIOS update?

 

 

HP Recommended

To make sure my BIOS is up to date, 

I had this page  HP support for downloads and updates run a scan of the machine. 

Says: Detection was successful but you don’t need any new drivers at this time

HP Recommended

@alexT454

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. I would suggest performing a system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

This page  https://support.hp.com/in-en/document/c01007591  talks about 

 Change the thermal profile in HP Command Center.

But there does not seem to a HP Command Center available for this machine.

Is this true? Is there a way for me to change my thermal profile?

I have placed a Targus cooling stand underneath laptop, which creates a space between the bottom of the machine and the table it is sitting on. Has no effect.

Right now, as I'm typing, the fan is running constantly even though the only programs that are open are a few tabs of Chrome, Firefox, Whatsapp!

HP Recommended

@alexT454

Thank you for posting back. 

 

To get the answer to this question, changing the thermal profile is not an option. 

If all preceding steps did not resolve the issue, contact HP Customer Support for warranty and service options.

ECHO_LAKE
I am an HP Employee

HP Recommended

Machine is out of warranty and just talking to a tech support costs $60. 

Are you saying there are no other solutions?

HP Recommended

@alexT454

Thank you for posting back. 

 

As I mentioned earlier have we limited support boundaries in the support community. 
Don't worry as I'll be glad to help bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

HP Recommended

THank you for agreeing to followp on this. I have n't had a chance to remove all my files and reset the computer to factory settings. 

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