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05-11-2021 03:32 PM
I have just bougth my Omen, and I am very disappointed because the fans are always running loud even in idle. I have updated the BIOS, the option "Fans allways on" is disabled. My 8 years old laptop is more silent then the OMEN :-((
In the command center there is no manual option to set max. fan speed, this is a shame, I have seen cheaper laptops with this option....
Is there any solution or promise from HP on this constatnt noise issue?
05-14-2021 07:51 AM
Hi@dotzij, Welcome to the HP Support Community!
As I understand you want to fan is constantly and fan making noises.
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Did you know that the fan is system-managed and cannot be changed manually?
Does the computer shut down due to overheating?
Have you recently made any changes to the computer before the issue started?
Have you tried to update the drivers and the Bios?
If you didn't, I'm afraid that's how the HP device is designed, making changes to fan speed may cause overclocking or over-throttling causing hardware malfunctions within the device and hence is not recommended or supported by HP.
If your device is overheating, please remember the below information:
NOTE: Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly.
Also, to avoid CPU damage, we do not recommend throttling or overclocking the CPU, I recommend you refrain from using high-performance games on this laptop as it's not built for the same.
I would suggest you refer to the support documents as this will help you in resolving the issue.
Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer to this link to know how to use HP support assistant.
Updating your Notebook computer BIOS
Keeping notebook air vents clear and clean
Increasing the efficiency of the notebook to reduce heat
Using Windows Task Manager to identify corrupt processes
Selecting power save settings to shut off your computer when it is not in use
Hope this helps! Keep me posted.
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Have a great day!
05-17-2021 02:50 PM
Yes, now I know that the fans can not be controlled manually. This is not the problem, but the constant noise that it produces all the time, even when just surfing the internet. The laptop has premium pricetag, the quality should be premium too.
Cheaper gaming laptops like Acer Nitro, or even office laptops like Asus Vivobook has better noise-performance ratio. You should include this information in your marketing communication too.
The laptop is not overheating, or restarting, all drivers, Bios are up to date, there is no start of the noise issue, it has been like this since I took it out from tha factory box.
I am disappointed in HP, because I bought the Omen 15 thinking that higher price gives better quality and performance, but in this case it is not 😞
I hope you will issue a better performance control center for HP Omen, because the current version has cooling regulation problems for sure.
05-20-2021 04:10 AM
Download GEFORCE EXPERIENCE updates the gaming drivers.
Turn on Game Mode. Game Mode is a new feature in Windows 10 Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.
Press the Windows key and G to open the Game bar.
In the game bar, click Settings.
Click the check box next to the game title to enable Game Mode for that game.
Plug notebook PCs into an AC adapter to give the graphics card more power.
Hope this helps! Keep me posted.
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