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‎01-30-2019 09:26 AM

HP Recommended
Product: Omen 17t
Operating System: Microsoft Windows 10 (64-bit)

Problem started last night at 8pm, both the left and right fans didnt run. Was in a rush so i shutdown the computer by the windows 10 memu bar not forcing it to shutdown. When the computer is turned on both fans start working for at least 4 seconds before the left one shuts off and then the right one shuts off causing the computer to enter an automatic repair loop or the blue screen that says its gonna try to repair. A few months ago it happened twice and I just dusted off everything and it went back to normal however now it's not doing that so I dont know what the problem is or how to fix it.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2019 03:47 PM

HP Recommended

Did the methods for the reset and the laptop is saying its unable to reset.

View solution in original post

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5 REPLIES 5

‎01-31-2019 10:46 AM

HP Recommended

@2142OfBF

 

Welcome to HP Support Community

 

We can try updating the BIOS for the fan issue but before we can do that we need to get the Notebook to boot back to Windows

 

I suggest you perform a Reset. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

 

Then update the BIOS from this Link: https://support.hp.com/us-en/products/

 

Keep me posted how it goes

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎01-31-2019 03:47 PM

HP Recommended

Did the methods for the reset and the laptop is saying its unable to reset.

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‎01-31-2019 06:03 PM

HP Recommended

@2142OfBF

 

If you are unable to Reset the Notebook, you will need the Recovery Media to Reset it

 

If you have not created a Recovery Media, you can contact HP Support to order one.

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

 

 

KrazyToad
I Am An HP Employee

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‎01-31-2019 11:15 PM

HP Recommended

Thanks, a waiting the shipment of packaging to ship it off for repair

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‎02-01-2019 10:18 AM

HP Recommended

@2142OfBF

 

Thanks for keeping us posted

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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