Fans not working properly

[SultanTaha]

Hello Hp support community! soo i've recently gotten this issue with my laptop fans in the sense that they don't function properly compared to the first month or so of me using the laptop.

the issues that are notiacble are:

Fans suddenly ramp up when starting laptop up from sleep mode

Fans will randomly ramp up to the highest possible setting regardless of pc temperature (i checked)

Fans will also stay at a high setting unless i give a gentle knock on the upper middle portion of the laptop 

Lastly, fans are no longer able to be controlled through the HP omen control program. Before, i was able to change the fan speeds from normal - faster - maximum through the program. however, as of a month from today, the fans aren't responding to the program's settings..

i'm not sure if this is a software or hardware issue as i haven't dropped my laptop and have taken slightly above average care aside from scratches on the lid of the laptop.

Hoping to hear from support soon! thanks in advance 

Additional info:

Warranty is provided from the Reseller (though sometimes when i check hp's support program it changes from expired to 7 months or so remaining to "warranty provided by reseller")

Laptop has minor amounts of dust on the bottom vents and is noticeable but shouldnt be a burden on the laptop fans

[A4Apollo]

Hi! @SultanTaha,

Were there any recent windows update on the PC?

Try updating BIOS and Intel Thermal Framework Client Driver on the PC to the latest version and check if it helps.

Update the BIOS using this link. Click Here

Also, update the Intel Thermal Framework Client Driver using this link. Click Here

Try restoring the BIOS to default.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Check if allow this device to wake the computer is checked in Device Manager.

a. Click Start, type Device manager in the Start search box and hit Enter.
b. Select keyboard, it will display your keyboard, right click and select ‘Properties’.
c. Select the ‘Power management’ tab.
d. Check the “Allow this device to wake the computer” check box.
e. Repeat these steps for Mouse and Network adapters as well.

Try updating the BIOS and thermal framework drivers on the PC.

You can update the drivers on your PC using the HP support assistant.

Refer this article to know more information about using HP support assistant. Click Here

To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side
of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high-temperature conditions exist. These conditions
are affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.

Lastly, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Refer this article to further troubleshoot fan issues. Click Here

Note: All the steps suggested in the article are crucial. Please try all the steps suggested in the document to isolate the issue.

Hope to this answers your query!

Have a great day! 🙂

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