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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN Laptop - 15t-dh100 CTO
Microsoft Windows 10 (64-bit)

I was told by a repairsman that my keyboard is faulty after several other methods failed to fix it. The b, j, u, and 7 keys often do not work, and it is a rather sporadic issue. They may work fine for hours at a time, or I may go days without them working. Is there anything I can do about this even though my warranty has expired? I only bought this device 2 years ago, and repairs would be expensive and lengthy. I have already spent a fair amount of money on repairs, and a new device would also be very expensive.

1 REPLY 1
HP Recommended

Hi @SilverLily27,

 

Welcome to the HP Support Community

 

I understand you are facing a keyboard issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

While you respond to that please try the below steps:

 

Update the BIOS & Keyboard drivers to resolve this issue

  • Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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