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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎12-20-2019 10:34 AM - edited ‎12-23-2019 03:53 PM

HP Recommended
Product: Hp omen dh0007na
Operating System: Microsoft Windows 10 (64-bit)

Hi , I just bought a new hp omen dh0007na.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-23-2019 03:51 PM

HP Recommended

@WarMachine9602

Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Did you try another charger?
  • Does the notebook shut down immediately (right after you unplug the charger)?
  • Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

NOTE: HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

 

Click here:  to https://support.hp.com/in-en/document/c01297640know more about  Improving Battery Performance (Windows)
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-23-2019 03:51 PM

HP Recommended

@WarMachine9602

Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?
  • Did you try another charger?
  • Does the notebook shut down immediately (right after you unplug the charger)?
  • Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

NOTE: HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

 

Click here:  to https://support.hp.com/in-en/document/c01297640know more about  Improving Battery Performance (Windows)
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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