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Locked

‎09-25-2025 12:07 PM

HP Recommended

So my laptop was missing they made a profile for them selves, I guess they factory reset the laptop or something. I was unaware that the police gave me the password for that profile in the paper work. Well I was trying to guess the PW and obviously I failed. Now my laptop has locked itself up asking for an administrator or something else code and I'm sure I had the code written down some where with my important but well hurricane Ian, and Milton made sure that between the two of them I lost every single important piece of paper possible. So I can't remember my administrator password or start up password I don't care if I have to wipe the computer again I just want the computer to function so I can start upgrading it

1 REPLY 1

‎09-28-2025 08:15 AM

HP Recommended

Hi @Feartheloathing 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

  

My apologies, we shall not be able to assist you with queries that include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 If you would like help resetting the password on your product, please contact HP support in your region. 

 

Please click on this link https://www.hp.com/us-en/contact-hp/ww-phone-assist.html and select your country and login/create an account to get the phone number to reach our phone support team. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
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