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‎10-26-2020 05:23 AM

HP Recommended
Product: Hp 14s-dk0121AU
Operating System: Microsoft Windows 10 (64-bit)

My laptop Hp freezes while i'm playing valorant. It's overheating and it's been 30 mins and it's still not working. Even the power button key is not responding. 

What should i do?

1 person had the same question
1 REPLY 1

‎10-29-2020 11:39 AM

HP Recommended

@AC_

 

I reviewed your post and I understand that the computer is overheating when you play games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

First of all, the computer that you have is not designed for gaming. The gaming laptops will have a good cooling system that helps the computer to maintain recommended temperatures. Having said that, I recommend update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110249.exe

 

Graphics: https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110083.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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