cancel
Showing results for 
Search instead for 
Did you mean: 
John422
New member
1 0 0 0
Message 1 of 2
95
Flag Post

Full Audio problem

HP Recommended
HP Omen-15-ek0503na
Microsoft Windows 10 (64-bit)

Hi, I been having some issues with my laptops audio and microphone lately. The microphone don't work with any applications also I have made sure that microphone is not blocked in curtain apps in the settings, after looking online I decided to install the needed drivers from Realtek because that's the microphones on this laptop ( i did make sure that it was a microphone driver before installing it) after rebooting I noticed that the speaker has stopped working in fact its telling me to plug the speaker and microphone in. I went on HPs website and found the audio drivers for my specific laptop and installed it rebooted it and still nothing. I have tried troubleshooting in the HP Jumpstart program, I have tried troubleshooting on windows still nothing. There is a cross next to the speaker symbol and microphone still don't work. Even in device manager under sound there is nothing but the NVidia sound programs, therefor I cant update or uninstall the drivers I already have. Some one help plz

1 REPLY 1
EddyK
Level 11
Level 11
2,949 2,884 391 1,228
Message 2 of 2
Flag Post
HP Recommended

Hi @John422,

 

I'm not sure if you've tried it already but try running the built-in troubleshooters:

  1. Open Settings
  2. Navigate to Troubleshoot
  3. Select the Audio troubleshooters

To be honest, these never really work so I don't expect anything to change. Check if you have any system restores available. In the Windows 10 Search bar, type in and enter "Create a Restore Point." If a restore point is available, the System Restore... button is clickable.

 

Otherwise, it might just be faster to do a system recovery or a reset. 


I am currently preoccupied with both academic and professional priorities so please note that there may be a delay in my responses. Thank you for your understanding.

You can show your appreciation for my post by clicking the blue thumbs up icon.
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation