G-sync is not working HP OMEN 16-wd0828no

[AstraZeneca]

Hi everyone, I need your help. When I bought my laptop back in 2023 it worked perfectly, but about a year ago Nvidia G-Sync just stopped working. I’ve tried everything — reinstalling the OS, doing a clean install of all the drivers (including Nvidia’s), updating the BIOS — nothing worked.
I even found people on Reddit with the same issue, so I’m not the only one! Here is link https://www.reddit.com/r/HPOmen/comments/1gxy6v1/gsync_stopped_being_supported/
Does anyone know how I can fix this? I can share logs/screenshots if that helps. Thanks!

[Kuroi_Kenshi]

Hi @AstraZeneca,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP OMEN 16 (16-wd0828no) stopped using NVIDIA G-Sync even after OS reinstalls, clean driver installs, and BIOS updates. Let’s go through some troubleshooting steps that can help identify and possibly fix this issue:

Check Display Connection

G-Sync only works when your laptop display is running through the NVIDIA GPU, not the integrated GPU.

Make sure your laptop display is set to use the NVIDIA GPU:

Right-click on Desktop → NVIDIA Control Panel → Set up G-Sync → Enable G-Sync for full screen mode and your laptop display.

Verify Windows Display Settings

Right-click Desktop → Display Settings → Advanced display settings → Confirm the refresh rate matches your display’s maximum (e.g., 165Hz).

G-Sync will only work if the display is running at a variable refresh rate compatible with NVIDIA.

Disable Optimus (if possible)

Some OMEN laptops use NVIDIA Optimus, which can interfere with G-Sync.

Check BIOS settings to see if there’s an option to disable Optimus or force discrete GPU mode. Note: Not all laptops allow this.

Reinstall NVIDIA Drivers Properly

Use Display Driver Uninstaller (DDU) to completely remove NVIDIA drivers.

Reinstall the latest Game Ready Driver from NVIDIA’s website.

During installation, choose Custom → Perform a clean installation.

Check NVIDIA Control Panel G-Sync Settings

NVIDIA Control Panel → Display → Set up G-Sync → Check “Enable G-Sync, G-Sync Compatible”.

Make sure it’s applied to the correct monitor (your laptop’s built-in display).

Windows Updates and HP Omen Software

Ensure Windows 11 is fully updated.

Check OMEN Gaming Hub settings, some updates can reset display or GPU settings affecting G-Sync.

Test External Monitor (Optional)

If you have an external G-Sync compatible monitor, test if G-Sync works there. This can help determine if the issue is laptop-panel-specific.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[AstraZeneca]

Hello. @Kuroi_Kenshi
Thanks for your your reply.

I did all of this before posting on the HP forum.
Check Display Connection – check.
Verify Windows Display Settings – check.
Disable Optimus (if possible) – I don’t use it.
Reinstall NVIDIA Drivers Properly – check, I’ve done it more than once.
Check NVIDIA Control Panel G-Sync Settings – check.
Test External Monitor (Optional) – I don’t have the possibility to do that.

I think the problem lies deeper, for example in a BIOS update. I’m afraid to mess with it and break something, like rolling back the version and ending up with a brick...

Since you work at HP, do you have the ability to escalate this request to the team responsible for BIOS updates for this PC?

P.S Regarding the Windows update, I upgraded to 24H2 — the situation is the same. The drivers and everything else are the latest versions.
I have attached screenshots to clarify the situation.

Best regards.

[Kuroi_Kenshi]

Hi @AstraZeneca,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,