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HP Recommended
OMEN by HP - 15-ce004nt
Microsoft Windows 10 (64-bit)

Hello, my GPU declines suddenly and causes FPS drops in games that require higher specs. I've been using this laptop since 2019 and my settings on each game hasn't changed since, then suddenly drops came out of nowhere.

 

We have tried:

- Scanning with McAfee the entire laptop

- SFC.exe & chkdsk commands in command prompt as an administrator while in the Clean Boot

- Uninstalling the driver completely with DDU (Display Driver Uninstaller) program in Clean Boot state and re-install it back       to it's up to date version

 

with several technical supports of certain games that i had problem with. None of them had solved the issue unfortunately.

 

I personally doubt that it's because of fans because this have happened before, and it was because of dirty fans that hasn't been cleaned for a year. Hence i'm cleaning the fans two times a year at that moment. How can we solve this problem? Can share the MSInfo and DxDiag files if needed.

1 REPLY 1
HP Recommended

Hi @cobainnn,

 

 Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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