GPU Power Failure – Diagnosis and Repair Cost (HP OMEN RTX 3070)

[Prince9253]

I am experiencing persistent GPU-related failures on my HP OMEN laptop (Model: 15-ek1xxx, RTX 3070). During GPU-intensive workloads such as Cinebench or modern games, the system crashes within a few minutes, even with power and performance settings heavily reduced.

I have thoroughly tested the system and observed:

• Frequent crashes with Event ID 153 (nvlddmkm.sys)

• HWInfo logs show GPU power spiking (~110W) followed by a sudden voltage drop to 0V and complete GPU shutdown

• Temperatures remain safe (~73 °C) at the time of failure

• Cinebench crashes even after core/memory underclocking and power limit reduction

These symptoms suggest a failure in the GPU VRM or motherboard power delivery system. The issue has been ongoing for over a year.

I would like to request:

1. A hardware inspection at a service center

2. A clear estimate of repair cost, including possible motherboard or GPU component replacement

Please confirm if any service options are available for my device and whether an out-of-warranty repair can be arranged.

Device Info:

• Model: HP OMEN 15-ek1xxx

• GPU: NVIDIA GeForce RTX 3070 (Laptop)

• Serial Number: 5CD1139XP3

• Issue Duration: Over 1 year

I can provide logs and test results if required.

[susan234c]

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@Prince9253 dogwhistlingswrote:

I am experiencing persistent GPU-related failures on my HP OMEN laptop (Model: 15-ek1xxx, RTX 3070). During GPU-intensive workloads such as Cinebench or modern games, the system crashes within a few minutes, even with power and performance settings heavily reduced.

I have thoroughly tested the system and observed:

• Frequent crashes with Event ID 153 (nvlddmkm.sys)

• HWInfo logs show GPU power spiking (~110W) followed by a sudden voltage drop to 0V and complete GPU shutdown

• Temperatures remain safe (~73 °C) at the time of failure

• Cinebench crashes even after core/memory underclocking and power limit reduction

These symptoms suggest a failure in the GPU VRM or motherboard power delivery system. The issue has been ongoing for over a year.

I would like to request:

1. A hardware inspection at a service center

2. A clear estimate of repair cost, including possible motherboard or GPU component replacement

Please confirm if any service options are available for my device and whether an out-of-warranty repair can be arranged.

Device Info:

• Model: HP OMEN 15-ek1xxx

• GPU: NVIDIA GeForce RTX 3070 (Laptop)

• Serial Number: 5CD1139XP3

• Issue Duration: Over 1 year

I can provide logs and test results if required.

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Your HP OMEN 15-ek1xxx (RTX 3070) is experiencing GPU failures (Event ID 153, power spikes, sudden voltage drops) indicating a likely VRM or motherboard power delivery issue, ongoing for over a year. You need to contact HP Support directly with your serial number (5CD1139XP3) to request an out-of-warranty hardware inspection and a clear repair cost estimate, specifically for potential motherboard or GPU component replacement. Be prepared to provide your detailed logs and test results.

[Prince9253]

thanks for elaborating the information, i just want to know the approx price for it or any other solution for it