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4 REPLIES 4
12-23-2021 12:27 PM
Welcome to the HP Support Community!
I reviewed your post and I understand battery usage can control by the Omen command center.
Don’t worry, I assure you I will try my best to get this sorted.
Based on the specifications of your computer, I see that the overclocking feature is not supported on the computer. Please refer to the below article for more information.
However, I recommend you uninstall the Omen command center from the computer and then download and install it from the Microsoft store and check if it helps.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution
12-24-2021 08:09 PM - edited 12-24-2021 10:00 PM
thanks for the reply
I deleted and re-downloaded omen gaming hub, but the GPU still throttles under 50% battery
Update: i have also tried redownloading and reinstalling windows 10 today
which did not help, so I'm very confused
12-26-2021 11:52 AM
`We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.
I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.
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