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Microsoft Windows 10 (64-bit)

on my hp pavilion 15 if I start it on battery, the battery will fully drain in 1 to 5 seconds and the laptop will turned off

After doing some diagnostics on the battery, I have found this Failure ID: GTXEL4-A9UBH8-XD7U3G-C9FT03

1 REPLY 1
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hi @Rezgui 

[start]This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

________________________________________________________

you probably have the same problem
(tested with a random computer)

Fault Details - Battery Check:

IMPORTANT :

The test revealed a battery-related issue. It may need to be replaced.

@Rezgui  you can try it yourself directly:

HP Customer Support - Service Center

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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