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‎09-12-2022 11:41 AM

HP Recommended
Product: HP Pavilion Gaming 15-ec1000 Laptop PC (9EK37AV)
Operating System: Microsoft Windows 10 (64-bit)

Hi, I've had my HP Pavilion Laptop for about 21 months now, AMD Ryzen 7 4800H with Radeon Graphics + NVIDIA GeForce GTX 1650 Ti, with 8 GB memory, 255 GB SSD and

1 TB Hardrive. Now after a while not playing, coming back to it, when I boot up and start playing games they stutter severely where in the past they never did. I think I initially noticed that it was also affecting the loading speed of my modelling software such as ArchiCAD, Twinmotion and Photoshop, but I didn't think much of it at the time. I installed MSIAfterburner, at a friends request, to see if overheating may be the problem, but it doesn't seem as if the GPU's temperature is causing the issue. I could really use some assistance with the issue since it would also help with improving my work productivity. Thank You.

Category:
17 REPLIES 17

‎09-12-2022 02:00 PM

HP Recommended

Hello @GAFerreira 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎09-12-2022 10:55 PM

HP Recommended

 

OS Name: Microsoft Windows 10 Home Single Language

Version: 10.0.19044 Build 19044

System Model: HP Pavilion Gaming Laptop 15-ec1xxx

System SKU ( equals HP product number (p/n) 😞 2C7D6EA#ACQ

Processor: AMD Ryzen 7 4800H with Radeon Graphics, 2900 Mhz, 8 Cores, 16 Logical Processors

BIOS Version/Date: AMI F.27, 17/03/2022

 

Slide1.PNG

 

Ok I think this is everyting, thank you for your assistance.

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‎09-12-2022 11:14 PM

HP Recommended

Hello @GAFerreira 

 

Please follow instructions ...

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.28 Rev.A11.8 MBAug 24, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"


(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and Install/Update

( If any error occurs continue with next one ... )

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A339.2 MBMar 10, 2022Download

AMD High-Definition Graphics Driver

27.20.15002.11002 Rev.A728.7 MBMay 7, 2021Download

Realtek High-Definition (HD) Audio Driver

6.0.9018.1 Rev.F51.7 MBAug 4, 2021Download

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download


(6) Reboot

 

We need the check CPU and GPU temperatures ...

(7) CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle>

 

(8) GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle>

 

(9) Please report your results

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‎09-12-2022 11:52 PM

HP Recommended

Ok, I downloaded all things requested and created the restore point. Below are the two images, Image 1: Open Hardware Monitor, Image 2: GPU-ZSlide1.PNGSlide1.PNG

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‎09-12-2022 11:56 PM

HP Recommended

Hello @GAFerreira 

 

The diagnosis is OK

 

(1) Choose what you like and test

 10+ BEST GPU Benchmark Software for PC (Free/Paid) in 2022

 

(2) Does your notebook freezes and crashes ?

(3) Please report your results...

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‎09-13-2022 12:25 AM

HP Recommended

Hi, yes when using the applications the computer freezes when loading and stutters in games. No freezing or stuttering during the test.Slide1.PNG

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‎09-13-2022 12:26 AM

HP Recommended

Hello @GAFerreira 

 

What antivirus/realtime scanning software do you use ?

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‎09-13-2022 12:29 AM

HP Recommended

Hello @GAFerreira 

 

Repair / Check Windows integrity

 

(1) Open cmd.exe (right click) as administrator and execute:

sfc  /scannow

 

(2) Reboot 

 

(3) Open cmd.exe (right click) as administrator and execute:

 

msdt.exe /id WindowsUpdateDiagnostic

 

Dism /Online /Cleanup-Image /ScanHealth

 

Dism /Online /Cleanup-Image /CheckHealth

 

Dism /Online /Cleanup-Image /RestoreHealth

 

(4) Reboot 

(5) Please report your results

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‎09-13-2022 12:44 AM

HP Recommended

Hi, I  executed both commands, but they did not pick up any abnormalities.

 

The Antivirus software I use is McAfee security plan plus.

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