Games crashing but the notebook could run 120 fps Contacted the games support it isn't game problem

[Adik230]

Hi i have this problem my games keep crashing after getting all the in game settings on the lowest possible. Its not the problem of the game. I think it could be some kind of a error because i contacted the game support and they said i should be running like 120 fps on medium graphic settings. I have 2 graphics so it should run at least in 30 fps. No on 30 fps it stil crashes . Thank you for your response

[praveenbv]

Hi@Adik230, Welcome to the HP Support Community!

Apologize for the issue with the display. We understand it's a gaming notebook lets try a few troubleshooting steps to fix the issue.

Check for the BIOS Update ?

Tried Adding the game to High performances in the Nivida control panel?

Download GEFORCE EXPERIENCE updates the gaming drivers.

Turn on Game Mode. Game Mode is a new feature in Windows 10 Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

Press the Windows key and G to open the Game bar.

In the game bar, click Settings.

Click the check box next to the game title to enable Game Mode for that game.

Plug notebook PCs into an AC adapter to give the graphics card more power.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Adik230]

No none of that does work. I tried all of them and stil crashing. Thanky you for your response

[praveenbv]

Hi@Adik230,

`We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

[Adik230]

Ok i will contact them