• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-b1000 (4Z7T3AV)
Microsoft Windows 11

I have a HP OMEN 16-B1371TX LAPTOP (Intel i7-12th Generation, RTX 3070TI, 16GB ram). I spent a lot of money on this.

 

My Games are crashing after 10-15 minutes into it. If I lower the settings, it might stay for another 5-10 minutes and then it crashes.

 

I have done all the things recommended, like updating chipset software, nVidia drivers, Windows Updates and so on. It is still the same.

 

I am using 3dMark to test my laptop display driver. Sometimes the tests go through and sometimes the tests crash in the middle.

 

My laptop is still under warranty.

 

Can I get laptop exchanged with a new version?

 

Thanks,

1 REPLY 1
HP Recommended

Hi @CreativeArts,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

1. Cooling and Overheating Issues

Clean Dust:

  • Use compressed air to clean dust out of the vents and fans.

Check Ventilation:

  • Ensure the laptop is on a flat, hard surface to allow proper airflow.
  • Consider using a cooling pad.

OMEN Gaming Hub Settings:

  • Open the OMEN Gaming Hub.
  • Check and adjust the performance settings to ensure optimum cooling.

2. Monitor System Temperatures

Download Hardware Monitoring Software:

  • Tools like HWMonitor or MSI Afterburner can monitor system temperatures.

Observe Temperatures:

  • Check if temperatures spike before crashes. If they do, overheating might be the issue.

3. Check for Software Conflicts

Background Processes:

  • Press Ctrl + Shift + Esc to open Task Manager.
  • Check for heavy background processes consuming system resources.

Disable Unnecessary Programs:

  • Disable startup programs and background applications that might interfere:
    • Windows + R > type msconfig > Startup tab > disable unnecessary items.

4. RAM and Storage Diagnostics

Windows Memory Diagnostic:

  • Windows + R > type mdsched.exe > choose to restart and check for problems.

Check Disk for Errors:

  • Windows + R > type chkdsk /f /r > follow the on-screen prompts.

5. Driver Rollback

  1. Roll Back NVIDIA Drivers:
    • Device Manager > Display Adapters > NVIDIA RTX 3070TI > Properties > Driver tab > Roll Back Driver.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.