Games freezes, laptop crash and reboot

[Dziakis]

Hi,
I had a problem while playing games (especially when playing Fortnite). Game randomly freezes (discord keeps working and I can talk with my friends) and then (after 3-8 seconds) buzzing sound/display colorful insensive flashing appears and pc shutdown. Then after few seconds laptop turn on. Sometimes problem occur after 1 minute, sometimes after 1-2 hours playing. I have no problems with Fornite when I change FPS limit below 95.

*Event viewer shows:
1. kernel 41 (bugcheckcode 278)
2. volmgr.sys 161 (Dump file creation failed due to error during dump creation)
3. Some DistributedCOM errors (The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID)
4. The driver \Driver\WUDFRd failed to load for the device ACPI\INT3400\2&daba3ff&0.
5. The driver \Driver\WUDFRd failed to load for the device ROOT\WindowsHelloFaceSoftwareDriver\0000.
6. Some WLAN Auto-config warnings (WLAN Extensibility Module has stopped.)

*All drivers (from hp support assistant) downloaded and updated.

*Temperatures when gaming- OK. Gpu 49-54 C, cpu 61-74 C (on freezed time the same)
*Memtest86 - done with no errors
*chkdsk - done
*sfc - done
*Cpu stress test - ok.
*Gpu Heaven benchmark (ultra/extreme) settings, Furmark - no problems.
*With cpu undervolt or without - the same issue.
*With gpu undervolt or without - the same issue.
*HP hardware diagnostic tests - ok.

*Clean windows install (windows media creation tool) done with full formatting/deleting disks partitions.
*Tried a lot nvidia drivers with clean installation.

Laptop specs:
HP OMEN 17-an005na
i7-7700hq
Nvidia GeForce GTX 1070
16 GB RAM
Ssd (some games on ssd some on hdd)
Hdd

Any suggestions how to fix these errors, warnings and what to do to stop crashes?

Sorry for my English.

[Raj1788]

@Dziakis

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

Appreciate all your time and efforts, 

Let's Perform a system restore the PC to last date when it was working fine using the below link: 

Click on this link: https://support.hp.com/in-en/document/c03327545 and follow the instructions.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Dziakis]

I already did full clean windows installation with windows image creation tool, updated everything in hp support assistant and it did not healped. Also I do not have any restore points. Now I am thinking about to bring my laptop to authorized hp service because I am tired of this laptop problems. Only first 2 weeks I worked fine and it seems that the most problems are realeted to gpu.  Yesterday I tried full graphics drivers uninstall and install and everything was working fine until a new crash happened. I found in event viewer warning: Application FortniteClient has been blocked from accessing Graphics hardware.

Any suggestions? Should I try something or just bring laptop to authorized service?

[Raj1788]

@Dziakis

Appreciate all your time and efforts.

I have sent you a private message, to contact HP Phone support that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!