Games keep freezing, not responding

[Drew316]

I have a hp omen gaming laptop, the one with the gtx 1050ti  graphics card. So my problem is, all my games keep freezing!! Or they won’t even load up! Once it does the “not responding”, it takes a while to close, task manager even freezes up and I’m stuck with the mouse curser with the blue spinning circle. Even after it’s all over, my games will not load up. Everything else works fine, it’s just my games. Even if I restart my laptop, it gets stuck in “restarting” , so I have to manually turn it off. And when I do that, it takes a long time to boot up again. I’ve done everything, update all my drivers, bios, even reinstalled windows. Nothing works.

events leading up to this! So my secondary hard drive failed, so I took it to a shop to replace it, ever since then I’ve been having these problems. I’ve reformatted my hard drives, I scanned both of them, no problems. I figured maybe they gave me a bad hard drive, so I installed some games on my c drive, still the same problems. I’ve never had this problem before until my secondary hard drive failed, and the shop replaced it.

so my only guess is, maybe the shop gave me a bad hard drive? Maybe they messed something up in my laptop?

[asmita6658]

@Drew316

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the computer is freezing.

Appreciate you trying the troubleshooting steps. I'd suggest you contact the phone support to order a "Recovery Media" for your computer and try re-installing the operating system using the Recovery Media sent by HP -

1)  Click on this link – www.hp.com/contacthp/
2) Select the product type.
3) Enter the serial number of your device or select let HP detect your product option.
4) Select the country from the drop-down.
5) You should see the HP phone support number or Chat option listed.

To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.

Have a great day!