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HP Recommended
Omen 15 en 0004
Microsoft Windows 11

Hi, I have a Omen laptop 15 en 0004 running Windows 11. I' ve never had any issue while playing, always had 90 fps stable. Lately, every game have an immense lag, running at 15-20 fps. I updated my Nvidia game experience and AMD drivers, I also put my power save options to max performance. My specs are:

 

CPU: AMD Ryzen 7 4800H with Radeon Graphics

GPU: AMD Radeon Graphics

          Nvidia GeForce RTX 2060

RAM: 16gb

 

I also put the image setting into the nvidia control panel at max performance

1 REPLY 1
HP Recommended

Hello @GiuseppeStrollo 

Sorry to hear that you are having problems ... I would like to help you.

There is an undefined sofware or technical ac adapter and/or motherboard error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

--->>> Perform Component Tests ( AC Adapter / Battery )

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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