• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎06-09-2025 02:52 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck2000 (70X02AV)
Operating System: Microsoft Windows 11

I have an issue with Gaming Hub. After it updated, it started to freeze. It does not understand when I launch games, and my notebook keeps overheating. Gamig Hub does not activate fans. It is on balanced auto thermal, I should not control it myself. I've tried different games since I changed the competibilty of the game that I noticed my fans do not work. But I got the same problem with other games too. I restarted the notebook, but nothing changed. I mean, it generally keeps my GPU at 33 Celsius degrees when I do not launch games, but it has already started to overheat, it goes up to 42 Celsius even when nothing is active.

EceD_0-1749458921045.png

 

Reply
1 REPLY 1

‎06-11-2025 04:27 AM

HP Recommended

@EceD, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
Based on your description and the image, here's a comprehensive response to help resolve the OMEN Gaming Hub crash and thermal control issue on your OMEN 17-ck2000 laptop:

Recommended Steps to Resolve

Update OMEN Gaming Hub and System Drivers

Reset OMEN Gaming Hub Settings

Sometimes, settings may get corrupted after an update.

  • Open OMEN Gaming Hub.
  • Go to Settings > Reset to Default (if available).
  • Restart your laptop.

Reinstall OMEN Gaming Hub

If the issue persists, a clean reinstall may help.

  • Uninstall OMEN Gaming Hub from Settings > Apps.
  • Delete leftover folders from:C:\Program Files\WindowsApps\ C:\Users\<YourUsername>\AppData\Local\Packages\
  • Reinstall from the Microsoft Store.

Check Windows Game Mode and Compatibility Settings

  • Go to Settings > Gaming > Game Mode and ensure it’s enabled.
  • Right-click your game executable > Properties > Compatibility tab:
    • Uncheck any compatibility mode settings.
    • Check "Disable fullscreen optimizations".

Manually Set Thermal Mode to MAX (Temporary Fix)

Until AUTO mode works properly:

  • In OMEN Gaming Hub > Performance Control, switch Thermal Control to MAX.
  • This will force fans to run at higher speeds during gaming.

Run HP Hardware Diagnostics

To rule out hardware issues:

  • Restart your laptop and press F2 repeatedly to enter HP Diagnostics.
  • Run System Tests > Fan and Thermal Tests. 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.