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‎05-20-2019 07:33 AM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-cx0064tx
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone!

 

My laptop went off by itself during gaming. I happens only since this week and before that it works all fine. I bought it in last year September and normally during gaming the pc would be very hot. After shutting off it wont start until a few minutes later. And an error message concerning BIOS (502) will show. I updated BIOS but it is in vail. I also tracked the temp of CPU it is around 90c during gaming, and fan is working. Does anyone encounter this issue before? Thx!

 

My PC is HP Pavilion Gaming Laptop 15-cx0064tx

CPU: i5 8th Gen

GPU: GTX 1050 2G

BIOS version: F.18

1 person had the same question
1 REPLY 1

‎05-21-2019 12:53 PM

HP Recommended

@Zimou To resolve the BIOS (502) error you may want to install the latest BIOS for your device, that said, here's what you need to know about the temperature of your device: Click here (Notice, that your device can take up to 100 degrees Celsius and still be okay as the Tjunction in this link, for details on your product specs: Click here)

 

To resolve a BIOS issue, install the latest BIOS for your computer. See Downloading or Updating Software and Drivers for HP Computers for more information.

Refer to one of the following links for information about restoring the BIOS on your computer:

If needed, contact HP for assistance in resolving this issue.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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