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ivanya24
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Gaming Laptop wont run games without power lead

HP Recommended
15-ec0000na
Microsoft Windows 10 (64-bit)

Hi guys, just purchased a new 15-ec0000na gaming laptop.

The laptop will not run any games without the power cord in, and still I am getting major frame drops.

 

I am quite techy and I understand that the laptop doesn't have a huge spec, but it does have enough for the games I play, my 10 year old laptop will play my games on low and this laptop for some reason just doesn't want to do it.

 

Any advice would be great, id love to return the laptop if possible, I feel scammed, whats the point having a laptop if you need to constantly need to have the cord in?

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Riddle_Decipher
HP Support Agent
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HP Recommended

@ivanya24 Greetings from the HP Community!

I appreciate that you've attempted the steps mentioned and I'll be more than glad to help you out:

 

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel.

 

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate.

 

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does.

 

If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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