Gaming laptop is really slow

[Hinotai123]

So I have the HP Pavilion 15-an000 series, had it for about 6 years and it runs really slow. It lags as soon as the sign in screen pops up, if it pops up and sometimes won't let me sign it at all.

It takes about 30 minutes after signing in for me to be able to do anything, even just opening a browser, which I use Microsoft edge. Gaming is almost impossible, I can't even play Minecraft smoothly without having to turn down every graphics setting as low as possible, but when I first got it I was able to play Skyrim at its highest graphics setting with no issue at all.

Ive tried factory resetting it, I bought an antivirus program (Norton 360) and after deleting temporary files and running a scan is picks up nothing. I looked into optimizing and defraging and it only found a couple of files and fixed those. It's gotten better but it still runs incredibly slow and I was hoping to get it close to how it use to run. Is there anything else I could possibly do? The last thing I can think of is just blowing air through the vents and fans, which I do plan to do, but I wanted to know if there's anything digitally I can do

[Nirvana_95]

Hi @Hinotai123 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that your system is performing very slowly. Do not worry we are here to help you fix the issue.

May I know from when are you facing this issue.

May I know if you have made recent hardware or software related changes to your system?

May I know if you have updated all the drivers on your system? If not here is a link that will help you update all the drivers: https://support.hp.com/us-en/document/ish_2857204-2362249-16 

I would also suggest you follow the steps shared in the links below and let me know the outcome of it:

https://support.hp.com/us-en/help/diagnostics?category=computing&issue=computer-slow 

and

https://support.hp.com/hk-en/document/ish_1997135-1444257-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Hinotai123 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!