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Gaming laptop under warranty now 3 months at HP facility

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HP Pavilion Gaming

My son's HP gaming laptop screen wasn't turning on, so with factory warranty, we took it to an authorized drop off retailer (UbreakIfix). It's been 3 months because according to HP, they are waiting for a part, uhm, from HP.  Meanwhile, my son has gone 3 months without his computer.  According to UbreakIfix, the 'commit date' was yesterday but no single notification from HP. I guess their warranties mean pretty much nothing. Nothing is resolved for this $900 dollar computer. 

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