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‎05-18-2019 10:52 PM

HP Recommended
Product: Pavilion 15-cx0058wm
Operating System: Microsoft Windows 10 (64-bit)

When I turn on laptop it says startup repair. Then says it couldn’t fix the problem.

1 REPLY 1

‎05-19-2019 01:28 AM

HP Recommended

Hello @Markj601 

 

Sounds like you're going to have to reinstall Windows. The system is corrupted in some way.

Before attempting that, see if you can open the HP UEFI Diagnostics menu.

Turn on the power (power cord plugged in) and rapidly tap the F2 key until the menu opens.

If it does, go to Component Tests and then down to the hard drive tests.

Run the quick test first. If it finds nothing, run the extended test.

 

If it does not find any errors, you can do an HP Recovery back to factory settings.

This wipes the drive and reinstalls Windows as it was when you purchased the laptop. Updates and programs will have to be reinstalled.

Hopefully you had your data like photos and docs backed up somewhere other than that hard drive.

If you need instructions on how to run an F11 recovery, let me know.

 

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