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08-03-2022 09:31 AM
The sales executive at the showroom where I bought my laptop does not respond to me in good manner, I have try to reach the customer care for 3 day but unable to connect saying busy always, Very worst response form the hp community and customer service extremely poor and worst,
I have purchased pavilion15-ec2008ax 1 week before.
When I start to play game the CPU temperature increase extremely to 90'c in less than 5 min in normal graphics, If i pause my game or exit the game the temperature falls to normal , When start to play game within a fraction of minute the temperature increases rapidly, due to heat the speaker and laptop display and table get so much heat and highly temperature, As a gaming it should not show this much heat, I have fps drop seems like a normal APU laptop not like ryzen5600h with nvidia GTX1650 graphics, Kindly solve my problem and give me a solution.
08-03-2022 10:32 AM - edited 08-03-2022 10:32 AM
Sorry to hear that you are having problems ... and I would like to help you.
(1) Run HP Diagnostics
HP PC Hardware Diagnostics Windows
|22.214.171.124 Rev.A||339.2 MB||Mar 10, 2022||Download|
Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
See how it works:
--- STOP HERE --- if any technical error is detected !
(2) Update BIOS
HP Notebook System BIOS Update (AMD Processors)
|F.21 Rev.A||11.9 MB||Mar 30, 2022||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
Choose the right driver of <graphics adapter>
AMD High-Definition Graphics Driver
|27.20.21030.11000 Rev.H||735.8 MB||Nov 18, 2021||Download|
NVIDIA Graphics Driver
|126.96.36.19941 Rev.G||933.9 MB||Sep 10, 2021||Download|
OMEN Gaming Hub SDK Package
|1.0.57 Rev.A||48.3 MB||May 4, 2022||Download|
(5) Install <Core Temp>
(6) Run <Core Temp> and send 2 screenshots
(A) <Idle mode> after 5 minutes
(B) <gaming mode> after 5 minutes (of playing)
(7) Please report your results
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