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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-03-2022 09:31 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Operating System: Microsoft Windows 11

The sales executive at the  showroom where I bought my laptop does not respond to me in good manner, I have try to reach the customer care for 3 day but unable to connect saying busy always, Very worst response form the hp community and customer service extremely poor and worst,

I have purchased pavilion15-ec2008ax 1 week before.

When I start to play game the CPU temperature increase extremely  to 90'c in less than 5 min in normal graphics, If i pause my game or exit the game the temperature falls to normal , When start to play game within a fraction of minute the temperature increases rapidly, due to heat the speaker and laptop display and table get so much heat and highly temperature, As a gaming it should not show this much heat, I have fps drop seems like a normal APU laptop not like ryzen5600h with nvidia GTX1650 graphics, Kindly solve my problem and give me a solution.

Thankyou

1 REPLY 1

‎08-03-2022 10:32 AM - edited ‎08-03-2022 10:32 AM

HP Recommended

Hello @Abishek1011 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Run HP Diagnostics

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A339.2 MBMar 10, 2022Download

or

Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

--- STOP HERE --- if any technical error is detected !

 

(2) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.21 Rev.A11.9 MBMar 30, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Install/Update

Choose the right driver of <graphics adapter>

AMD High-Definition Graphics Driver

27.20.21030.11000 Rev.H735.8 MBNov 18, 2021Download

or

NVIDIA Graphics Driver

30.0.14.7141 Rev.G933.9 MBSep 10, 2021Download

 

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(4) Reboot 

(5) Install <Core Temp>

Information:

https://www.alcpu.com/CoreTemp/

Direct Download:

https://www.alcpu.com/CoreTemp/Core-Temp-setup.exe

 

(6) Run <Core Temp> and send 2 screenshots

(A) <Idle mode> after 5 minutes

(B) <gaming mode> after 5 minutes (of playing)

 

(7) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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