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DMS7
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Getting a hold of anyone in HP support

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HP Pavilion Gaming: Pavilion 6530
Microsoft Windows 10 (64-bit)

I have been on hold for 30 minutes!  My nephews laptop will not power up (power light and keyboard light up).  It broke 3 days after the warranty expired. My sister-in-law called and rep basically said too bad.  I expressly purchased this computer due to HPs reputation. I am somewhat concerned that they may have dismissed my sister-in-law's request because of her heavy accent. 

 

Since the serial number is our of warranty, I cannot find any way to contact support on their website. Very frustrating. Any suggestions by anyone?

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Echo_Lake
HP Support Agent
HP Support Agent
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@DMS7
Welcome to the HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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Purgat0ry
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I am having a problem with HP Smart that started a few weeks ago and Smart tries to force me to set up a cloud arrangement that is contrary to my security requirements.  How may I use SMART without bothering with the cloud issue??

 

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