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HP Recommended

Hello all,

Around 14 months ago I bought a HP OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1E8AV). It was fine for the first 7-8 months before it started constantly over heating and shutting down for no reason. I'm at my wits end. I have never played games on this laptop, all i use it for is browsing and watching netflix/youtube, and using apps like ANKI.

I have tried to do a few things such as update the BIOS and turn off turbo boost I think? I'm not too into tech like that so forgive me.

 

Please help. This is killing me 😞

1 REPLY 1
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 Hi @salon09,

 

 Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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