Graphic Card issue

[James42069]

I've recently started having an issue with my Graphic card and not sure how it started happening really as I've not made any changes with my computer.

My laptop uses a RTX 2070 Max-Q.

The issue is whenever I unplug my laptop, the Memory Clock on my GPU changes to 202.5 Mhz and gets stuck there even when I plug the charger back in. The only way I can fix this is by restarting my computer while it's plugged in. I don't know when this started happening, before I could unplug and plug my charger back in without this happening, just kind of annoying that I have to always restart now or if I play a game then I'll have a major FPS drop without a restart. 

If anyone can help me with this problem that'd be awesome

[ub6424]

Hello @James42069 

Sorry to hear that you are having problems ... I would like to help you.

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.12 Rev.A

13.3 MB

Aug 4, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.31.2 Rev.A

0.5 MB

Nov 17, 2020

Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.A

17.2 MB

Aug 27, 2021

Download

Intel Serial IO Driver

30.100.2020.7 Rev.A

0.8 MB

Nov 17, 2020

Download

Intel Thunderbolt Controller Driver

1.41.1094.0 Rev.A

29.9 MB

May 16, 2021

Download

(6) Restart Windows

(7) Download and install / update

NVIDIA Graphics Driver

27.21.14.5241 Rev.A

727.4 MB

Nov 17, 2020

Download

OMEN Gaming Hub SDK Package

1.0.65 Rev.A

38.7 MB

Sep 2, 2022

Download

(8) Restart Windows

(9) Test your notebook

(10) Please report your results

[James42069]

I've done all of the above and unfortunately it is still having the same problem. Once unplugged and plugged back in, GPU memory clock still stuck @ 202 Mhz. Still have to restart laptop every time... 😞

[ub6424]

Hello @James42069 

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

(2) Run <HP Diagnostics for Windows>

--->>> Perform <Extensive Tests>

--->>> Perform Component tests <AC Adapter / Battery>

(3) Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[James42069]

I posted the picture below, I tried to run the AC adapter test but it just automatically says cancelled (my AC adapter is plugged in and charging btw). Do you think it could be a problem with my AC adapter?

[ub6424 · Accepted solution]

---

@James42069 wrote:

I posted the picture below, I tried to run the AC adapter test but it just automatically says cancelled (my AC adapter is plugged in and charging btw). Do you think it could be a problem with my AC adapter?

---

Hello @James42069 

It is currently unclear...

Please run the UEFI variant of HP Diagnostics ...

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Component tests <AC Adapter / Battery>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[James42069]

I posted pictures below using HP PC Hardware Diagnostics (UEFI)

[James42069]

if it's my AC adapter then I don't even know if I can find an original OEM one for my laptop anymore lol

[ub6424]

Hello @James42069 

In which country do you live ? It is about an order possibility.

Kind regards

[James42069]

I live Toronto, Canada. I'm just thinking now that it must be my charger because my original one that came with my laptop broke a few weeks ago so I bought a generic 200w adapter on Amazon that works. However even though it works, it's probably causing this unplug and replug problem with my Graphic Card